Your images & privacy
Do you store my images?
Yes. We store the images you upload so we can generate your video and let you reuse photos you choose to save. Your images are kept in private storage, encrypted at rest with AES-256. Transfers toPlayPeach use HTTPS. Saved photos stay available until you delete them. Unsaved photo and video references have no automatic expiry; you can remove them from Other uploads.
Can other people see my photos or videos?
Your uploads and generated videos are private to your account. We do not put them in a public gallery. Our systems and authorized team members can access content where needed to operate the service, handle support, or investigate safety issues. This is encrypted storage, not end-to-end encryption.
Do you sell my images or use them to train AI?
PlayPeach does not sell your private photos or videos, publish them for advertising, or use them to train models. Generating a video is processed by PlayPeach’s video-generation model. Read our privacy page for details.
Can I delete my photos, videos, or account?
Yes. Remove saved photos in Saved photos, temporary references in its Other uploads menu, and completed videos in your Library. Deleting a photo does not delete videos already made with it. You can export your account data or request account deletion in Account. Some billing and safety records may need to be retained. Contact support for help with a privacy request.
What are the safety rules?
PlayPeach is for adults aged 18 or over. Only upload images of adults when you have the rights and their explicit permission for the intended use. Content involving minors or non-consensual intimate imagery is prohibited. You can report a safety concern or request removal without signing in. See our safety page.
Creating & keeping videos
Why do you store my generated videos?
We save your completed videos in your private Library so you can come back, watch them again, and download them without generating them again. You can delete videos when you no longer want them. Download a copy if you want to keep one outside PlayPeach.
Can I close the page while a video is generating?
Yes. Once your generation has been submitted, it continues in the background. Return to your Library to check its progress and open the result. Creating the same video again starts a separate generation, so check the existing job first.
My video is stuck, failed, or will not play. What should I do?
Open the video in your Library and check its latest status. If it is still stuck, fails, will not download, or does not look right, contact our team or email support@play-peach.com. Include the video or job ID, what happened, and your browser or device. You do not need to resend your private photos. Please check the existing job before starting another paid generation.
What happens to my Peaches if generation fails?
Peaches reserved for a generation are automatically returned when the job is confirmed as failed or canceled through the normal recovery process. A job still processing may keep its Peaches reserved until its outcome is known. If your balance looks wrong, contact support with the job ID. Payment refunds and questions about a completed result are reviewed separately.
Payments & getting help
How do I pay?
Choose a plan on the Peaches page, select Card with Telegram in the popup, and pay the invoice using Telegram Stars. The checkout shows the Stars amount and any payment and renewal terms before you confirm. See our Telegram payment tutorial for each step. Stars are purchased through Telegram’s available payment options.
Are Telegram payments anonymous?
Telegram Stars lets you pay without giving PlayPeach your card details. We do not request your Telegram phone number or contacts. Payments are still linked to your Telegram user ID and PlayPeachaccount, and we retain payment records. Telegram and the service you use to buy Stars may hold identifying and payment information, so we cannot promise complete anonymity.
How do I manage a subscription or a payment issue?
View your plan and payments on the Peaches page. Monthly plans renew every 30 days until canceled. Annual plans are paid once and do not automatically renew. If a payment is missing, your credits have not appeared, or you want to ask about a refund, contact PlayPeachsupport with the order or receipt ID. Avoid paying again while an earlier payment is being checked. Never send your card details, password, or Telegram login code.
How can I ask a question?
Email support@play-peach.com, including if you cannot sign in. You can also sign in to Support to send a private message and follow the conversation. Our team replies there; it is not an instant live chat. For urgent content or consent concerns, use the report form.